Free shipping over ADE 300
Free shipping over ADE 300
ZO products are non-returnable and non-exchangeable when received in good condition. However, if you receive a damaged or defective product, you may request the return back within 48 hours, subject to this return policy section:
As part of our customer service objectives, we will do our best to resolve your query with speed, ease, and with utter minimal inconvenience to ensure a smooth process.
We will review each case individually when acknowledging the return of the product; however, in some cases, we may require further information, such as pictures, so we can align the best course of action. Our goal is to provide the best solution for you as quickly as possible.
Although we take care to avert any damage or faults to your goods during the delivery process, it is possible that problems may arise. Please accept our apologies if you have received a damaged or faulty product. In such cases, we request you to return the item back to the delivery person if noticed at the time of delivery and contact our customer support team to schedule a replacement of the damaged product
You can contact us through your account via info@new-dermal.com. Please attach any pictures you have of the damaged product to the email in order for us to investigate the issue and proceed with the return process. A member of our team will review the details and offer the best resolution to resolve your query.
New Dermal Beauty Cosmetic Trading LLC, prides itself on being the sole official distributor of ZO SKIN HEALTH products in the United Arab Emirates, Oman, and Bahrain. All products are 100% genuine. If you are not 100% satisfied with your product, you can contact us through your account via info@new-dermal.com. Please attach any pictures you have of the product to the email in order for us to investigate the issue. A member of our team will review the details and offer the best resolution to resolve your query.