Returns & Cancellation

ZO products are non-returnable and non-exchangeable when received in good condition. However, if you receive a damaged or defective product, you may request the return back within 48 hours, subject to this return policy section:

• You may return the product(s) to us by calling our Customer Support Team at +971 563 987 638 or sending an email to info@new-dermal.com
• Returned products must be sealed, unused, and in their original box and packaging as originally received. We will not accept any returns of products if the original packaging has been opened or tampered with.
• Items that are damaged as a result of slight wear and tear are not considered to be damaged or defective. Where possible, we will offer to repair defective items.
• Returns are not applicable for products bought on promotions or sale items.
• Your order confirmation will be your acceptance of our non-returnable policy for the same.

HOW ARE REFUNDS PROCESSED?

• Once we have inspected the returned product(s) and approved the return, we will proceed with the refund based on the payment mode.
• Payments made online/via card will be refunded through the original mode of payment within 15 working days.
• Payments made by cash will be credited to your account for your next purchase.
• In all instances, shipping fees will not be refunded.
• If your order was eligible for a free delivery, a deduction of AED 25 will be deducted from the total refund amount.

WHAT SHOULD I DO IF I RECEIVE AN INCORRECT ITEM?

As part of our customer service objectives, we will do our best to resolve your query with speed, ease, and with utter minimal inconvenience to ensure a smooth process.

We will review each case individually when acknowledging the return of the product; however, in some cases, we may require further information, such as pictures, so we can align the best course of action. Our goal is to provide the best solution for you as quickly as possible.

WHAT SHOULD I DO IF MY ITEM IS DAMAGED/FAULTY?

Although we take care to avert any damage or faults to your goods during the delivery process, it is possible that problems may arise. Please accept our apologies if you have received a damaged or faulty product. In such cases, we request you to return the item back to the delivery person if noticed at the time of delivery and contact our customer support team to schedule a replacement of the damaged product

You can contact us through your account via info@new-dermal.com. Please attach any pictures you have of the damaged product to the email in order for us to investigate the issue and proceed with the return process. A member of our team will review the details and offer the best resolution to resolve your query.

HOW CAN I MAKE SURE THAT MY ZO PRODUCT IS NOT FAKE “GENUINE”?

New Dermal Beauty Cosmetic Trading LLC, prides itself on being the sole official distributor of ZO SKIN HEALTH products in the United Arab Emirates, Oman, and Bahrain. All products are 100% genuine. If you are not 100% satisfied with your product, you can contact us through your account via info@new-dermal.com. Please attach any pictures you have of the product to the email in order for us to investigate the issue. A member of our team will review the details and offer the best resolution to resolve your query.